About HyperITech
Intelligent Customer Experience, Built Around Partnership
Our STORY
Small business owners spend too much time on admin, calls, and customer messages. We created Lynea to fix that.
No confusing software. No long setup. Just a warm, capable AI assistant that feels like part of your team.
How Lynea Fits Within HyperITech
HyperITech builds enterprise grade technology for major partners.
Lynea takes that same strength and turns it into something simple for micro and small business owners.
Mick Hanafin
Managing Director
CX Expert with 20+ Years Driving Enterprise Transformation
A proven leader in Customer Experience (CX) technology and consulting, specializing in designing and delivering high-impact CcaaS and AI solutions for Fortune 500 brands. Mick combines deep technical expertise with strategic business acumen to elevate customer satisfaction and operational efficiency.
Exceptional Business Acumen & Leadership:
- Customer focus: A constant advocate for the customer ensuring every interaction is a good one thereby driving customer satisfaction, retention and growth.
- Strategic Partner: Establishes and nurtures key partnerships with leading technology vendors and integrators to drive growth and market presence.
- Results-Oriented: Documented history of delivering significant cost savings and ROI.
Dikra Béchard
Fractional Head of Sales
A seasoned professional with deep field experience in the sale of AI, CX and CcaaS solutions, Dikra has a proven track record of sales success shaped by her years at Interactive Intelligence & Genesys. Specialist in scaling business functions and building strategic partnerships.
- New Business Hunter: A proven expert in identifying, pursuing, and securing new strategic accounts.
- Crafts Compelling Value Propositions: Translates complex solutions into clear, impactful messages that resonate with client needs.
- Demonstrated Sales Excellence: Consistently achieves and exceeds targets through a disciplined, relationship-driven approach.
CORE TEAM
CORE TEAM
What We Believe
Simplicity First
Technology should feel easy. You should never need an instruction manual.
Always On
Your business deserves a steady, reliable front desk.
Warm and Human
Even though Lynea is AI, the experience should feel friendly and helpful.
Empower the Owner
You get more time for your craft and more control over your day.