The AI Powered Omnichannel CCaaS Platform For Your Business
Core Features
Lynea Enterprise is a full service client contact centre with built-in AI to enable your business to run efficiently.
Full Omnichannel CCaaS
CCaaS is short for Contact Centre as a Service. In simple, human terms, it means your entire contact centre runs in the cloud instead of on expensive hardware. Everything your team needs, from phone calls to chat, reporting, AI tools, and agent dashboards, is delivered through one online platform.
Advanced AI with Lynea Smart Integration
Add powerful AI to your contact centre. Lynea Enterprise can answer routine questions, support your agents, and keep your team focused on high-value conversations.
Real Time and Historic Reporting
See what is happening right now and look back at past trends, so you can make confident decisions and spot issues early.
Automated Quality Management
Let the system review calls, highlight patterns, and surface coaching moments, saving your supervisors hours of manual work.
Outbound Campaigns
Enable proactive customer outreach via automated voice, WhatsApp, SMS, and email for lead generation, appointment reminders, and targeted engagement to boost revenue and retention. Our outbound campaigns put more customers in your reach.
CRM and Custom Integrations
Connect Lynea Enterprise to your existing tools, from CRMs to bespoke systems, so everything works together without extra effort.
Multicloud Deployment
Run your contact centre in the cloud setup that fits your business best, with flexibility to scale as you grow.
White Label Ready
Brand the entire platform as your own. Ideal for resellers and organisations that want a seamless, fully branded experience.
Meet the
LYNEA FAMILY
From micro businesses using our PULSE 24/7 Voicemail Assistant through to the ENTERPRISE Full Service Contact Centre with built-in AI for Growing businesses & established Contact Centres - there is a Lynea product that fits your business needs.
Meet the
LYNEA FAMILY
From micro businesses using our PULSE 24/7 Voicemail Assistant through to the ENTERPRISE Full Service Contact Centre with built-in AI for Growing businesses & established Contact Centres – there is a Lynea product that fits your business needs.
Compare PRODUCTS
The Multilingual 24/7 AI Voicemail Assistant for any business
✓ AI Call Answering when
you're busy
✓ Voicemail Transcription
✓ Voicemail Translation
✓ Voicemail Summaries
✓ Receive digests immediately
by email, WhatsApp or SMS
✓ Set up in 5 minutes!
The Multilingual 24/7 AI Receptionist for Micro-Businesses
✓ Everything in PULSE plus:
✓ Appointment Booking
✓ FAQs answered
✓Payment processing
✓ AI Call Answering 24/7
✓ Transfer to a team member for
complex issues
✓ Set up in 10 minutes
Your first cloud contact centre with AI and digtal channels
✓ Everything in SMART plus:
✓ Multichannel Support
✓ Multichannel AI Bots
✓ Outbound Campaigns
✓ Skill based routing
✓ Call Recording & Analytics
✓ Quality Management
✓ Seamless Agent Hand-off
✓ Set up in 30 minutes
Omnichannel Contact Centre with built-in Lynea AI Integrated in your environment
✓ Everything in PRO plus:
✓ Full Omnichannel
✓ Multi-Cloud
✓ Data Soveriegnty and freedom
✓ Advanced Reporting
✓ Custom Integrations
✓ White Label Ready
✓ Highly competitive pricing
Lynea : ENTERPRISE
The Full Service Contact Centre with built-in AI for Growing businesses & established Contact Centres
Lynea : PULSE
The 24/7 AI Voicemail Assistant for any business
Lynea PULSE will transcribe, summarize & translate voicemails, you will get the transcript and recording by email or WhatsApp and summary by SMS.
Key Features:
• Voicemail-to-text transcription
• AI-powered summarization
• Multilingual translation
• Delivery via Email/WhatsApp/SMS
• 24/7 processing
Lynea :
PULSE
The 24/7 AI Voicemail Assistant for any business
Lynea PULSE will transcribe, summarize & translate voicemails, you will get the transcript and recording by email or WhatsApp and summary by SMS.
Key Features:
- Voicemail-to-text transcription
- AI-powered summarization
- Multilingual translation
- Delivery via Email/WhatsApp/SMS
- 24/7 processing
Lynea : SMART
The 24/7 AI Receptionist for Micro-Businesses
Lynea Smart answers your phone, manages your calendar, and handles inquiries – providing a professional front desk experience at a fraction of the cost.
Key Features:
Everything in PULSE plus:
- 24/7 Call Answering with a natural, professional voice.
- Appointment Booking & Management that syncs with your calendar.
- Instant FAQ Responses to common questions (hours, pricing, location).
- Voicemail Transcription & Summary sent directly to your email/SMS.
- Secure Payment Collection over the phone.
Lynea :
SMART
The 24/7 AI Receptionist for Micro-Businesses
Lynea Smart answers your phone, manages your calendar, and handles inquiries – providing a professional front desk experience at a fraction of the cost.
Key Features:
Everything in PULSE plus:
- 24/7 Call Answering with a natural, professional voice.
- Appointment Booking & Management that syncs with your calendar.
- Instant FAQ Responses to common questions (hours, pricing, location).
- Voicemail Transcription & Summary sent directly to your email/SMS.
- Secure Payment Collection over the phone.
Lynea : PRO
The Instant Contact Centre for Small Businesses
Launch a full-featured, multichannel contact centre for your team in under 30 minutes. It’s the fastest path to professional customer engagement.
Key Features:
Everything in SMART plus:
- Be Operational in 30 Minutes with pre-built call flows.
- Multichannel: Voice, SMS, WhatsApp, and Web Chat in one place.
- Includes Lynea Smart as an automated call-handling option.
- Call Recording, Analytics, & Quality Management.
- Seamless Human Handoff to your team members.
Lynea :
PRO
The Instant Contact Centre for Small Businesses
Launch a full-featured, multichannel contact centre for your team in under 30 minutes. It’s the fastest path to professional customer engagement.
Key Features:
Everything in SMART plus:
- Be Operational in 30 Minutes with pre-built call flows.
- Multichannel: Voice, SMS, WhatsApp, and Web Chat in one place.
- Includes Lynea Smart as an automated call-handling option.
- Call Recording, Analytics, & Quality Management.
- Seamless Human Handoff to your team members.
Lynea AI
One AI Family. Every Business Size.
Lynea is the AI product family from HyperITech. It brings enterprise grade customer experience intelligence to businesses of every size.
Simple to start. Easy to grow.