Our Partners
A partnership ecosystem built for excellence
Great customer experience is never built on one tool alone.
At HyperITech, we carefully select and integrate the best technology in the market to deliver performance, reliability, and intelligence at every layer of the customer journey.
Our partners are industry leaders in their fields. Together, they form a powerful, enterprise-grade CX stack that our customers and partners can trust.
Our Partners
A partnership ecosystem built for excellence
Great customer experience is never built on one tool alone.
At HyperITech, we carefully select and integrate the best technology in the market to deliver performance, reliability, and intelligence at every layer of the customer journey.
Our partners are industry leaders in their fields. Together, they form a powerful, enterprise-grade CX stack that our customers and partners can trust.
We integrate the best to deliver the best
Every partner in our ecosystem plays a specific role.
Each one is chosen for quality, innovation, and proven performance.
Technical Partners
One integrated Stack.
Built for trust.
Individually, these technologies are best in class.
Together, they form a carefully curated Customer Experience (CX) ecosystem that delivers:
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High performance at scale
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Proven reliability
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Seamless AI integration
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Enterprise-grade security
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A future-ready foundation
This is how HyperITech delivers intelligent customer experience without compromise.
Enterprise Omnichannel CCaaS Platform
XCALLY is the core of our customer experience stack. It provides a robust, enterprise-grade omnichannel contact center platform that supports voice, digital channels, analytics, and workforce management.
HyperITech is an official distribution partner for the UK and France, giving our customers local expertise backed by a proven global platform.
What it delivers
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True omnichannel contact center capabilities
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Enterprise reliability and scalability
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Flexible deployment models
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A strong foundation for AI innovation
Advanced Speech Recognition
Gladia provides state-of-the-art automatic speech recognition, designed for high accuracy and real-world performance.
By integrating Gladia, HyperITech delivers precise transcription and speech understanding, even in challenging audio environments.
What it delivers
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Pinpoint speech recognition accuracy
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Fast, reliable transcription
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A strong base for AI-driven insights and automation
Lifelike Text-to-Speech
Amazon Polly brings natural, human-sounding voices to customer interactions. It allows automated conversations to feel clear, professional, and easy to engage with.
This ensures that AI-powered experiences still sound human.
What it delivers
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Natural, lifelike speech
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Multilingual voice support
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Consistent, high-quality audio at scale
AI-Powered Noise Cancellation
Krisp removes background noise in real time, creating crystal-clear audio for both agents and customers.
This is especially important in remote and hybrid working environments, where audio quality directly impacts customer satisfaction.
What it delivers
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Industry-leading noise cancellation
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Clear conversations in any environment
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Improved call quality and professionalism
Carrier-Grade Telephony
AudioCodes provides the carrier-grade telephony services and session border control that underpin reliable voice communication.
It ensures call quality, security, and compliance at scale.
What it delivers
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Carrier-grade voice reliability
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Secure session management
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Global-grade telephony infrastructure
HyperITech didn’t just implement a new contact center; they redesigned our customer journey. Their strategic insight followed by flawless technical delivery resulted in a 30% reduction in handle time and a 15-point increase in CSAT within 6 months.”
“The custom CTI integration they built between our legacy ERP and the Xcally platform was the missing link. Their managed service team keeps everything running smoothly so we can focus on our patients.”
Get in touch
Let us take care of your CX platform so you can focus on results.