Terms of Service

TERMS OF SERVICE FOR HYPERITECH LYNEA AI SOLUTIONS

Last Updated: 09/12/2025

1. ACCEPTANCE OF TERMS

By accessing or using any LyneaTech AI product (“Service”), including Lynea Pulse, Lynea Smart, Lynea Pro, and Lynea Enterprise (collectively, “Lynea Products”), you (“Customer”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity. If you do not agree to these Terms, do not use the Service.

2. SERVICE DESCRIPTION

LyneaTech AI Solutions, provided by HyperITech Ltd (“Provider”), offers the following tiered services:
Lynea Pulse: Voicemail-to-text conversion with summarization and multi-channel delivery.
Lynea Smart: Includes Pulse features plus AI receptionist functionality, appointment management, FAQ handling, and payment processing.
Lynea Pro: Omnichannel contact center solution powered by Xcally CCaaS with optional AI features.
Lynea Enterprise: Full enterprise-grade omnichannel CCaaS with advanced AI, customization, and integration capabilities.

3. ACCOUNT REGISTRATION AND SECURITY

3.1. Customer must provide accurate, complete registration information and keep it updated.
3.2. Customer is responsible for maintaining the confidentiality of login credentials and for all activities under their account.
3.3. Customer must immediately notify Provider of any unauthorized use of their account.

4. SERVICE LEVEL AGREEMENT AND SUPPORT

4.1. Availability: Provider targets 99.5% uptime for all Lynea Products, excluding scheduled maintenance.
4.2. Support: Technical support is provided according to the purchased tier:
Lynea Pulse & Smart: Email support during business hours (9 AM – 5 PM GMT)
Lynea Pro: Email and phone support, 8 AM – 8 PM GMT
Lynea Enterprise: 24/7 phone support with dedicated account management
4.3. Provider will make commercially reasonable efforts to respond to support requests within the following timeframes:
Critical Issues (Service Down): 1 hour (Enterprise), 4 hours (Pro), Next business day (Pulse/Smart)
Major Functionality Issues: 4 hours (Enterprise), 8 hours (Pro), 48 hours (Pulse/Smart)
Minor Issues: 24 hours (Enterprise), 48 hours (Pro), 5 business days (Pulse/Smart)

5. PAYMENT TERMS

5.1. Fees: Customer agrees to pay all fees specified in their subscription plan. Fees are based on the selected Lynea product tier and usage parameters.
5.2. Billing Cycle: Monthly or annual billing as selected during registration. All fees are prepaid.
5.3. Price Changes: Provider may change prices with 30 days’ notice. Price changes will not apply to the current prepaid period.
5.4. Taxes: All fees are exclusive of taxes. Customer is responsible for all applicable taxes.
5.5. Non-Payment: Service may be suspended 5 days after payment due date and terminated 30 days after due date.

6. DATA PROCESSING AND PRIVACY

6.1. Data Ownership: Customer retains all rights to their data. Provider claims no ownership of any Customer data.
6.2. Data Processing: Provider acts as a data processor under GDPR and similar regulations. Customer is the data controller.
6.3. Data Portability: Upon termination, Customer may request their data in a structured, commonly used format. Provider will make this available for 30 days post-termination.
6.4. Data Retention: Provider will retain Customer data for 30 days post-termination, after which it will be permanently deleted from active systems and backups within 90 days.
6.5. Privacy Policy: Data handling is governed by Provider’s Privacy Policy, incorporated herein by reference.

7. ACCEPTABLE USE POLICY

7.1. Customer agrees not to:
a) Use the Service for illegal purposes or transmit unlawful content
b) Attempt to gain unauthorized access to the Service or related systems
c) Use the Service to send spam or unsolicited communications
d) Reverse engineer, decompile, or disassemble any part of the Service
e) Use the Service in a way that could damage, disable, or impair the Service
f) Violate third-party rights, including intellectual property or privacy rights
7.2. For Lynea Pulse/Smart: Customer shall not use the Service for emergency services, high-risk activities, or regulated industries (healthcare, financial advice) without prior written agreement.

8. INTELLECTUAL PROPERTY

8.1. Provider retains all rights, title, and interest in the Service, including all software, trademarks, and related documentation.
8.2. Customer is granted a limited, non-exclusive, non-transferable, revocable license to use the Service according to these Terms.
8.3. Feedback provided by Customer may be used by Provider to improve the Service without compensation.

9. LIABILITY AND DISCLAIMERS

9.1. Service “AS IS”: The Service is provided “as is” without warranties of any kind, express or implied.
9.2. Limitation of Liability: Provider’s total liability shall not exceed the fees paid by Customer in the 6 months preceding the claim.
9.3. Exclusions: Provider is not liable for:
a) Indirect, incidental, consequential, or punitive damages
b) Loss of data, profits, or business opportunities
c) Issues caused by Customer’s equipment, internet connection, or third-party services
d) Force majeure events
9.4. Indemnification: Customer agrees to indemnify Provider against claims arising from their use of the Service or violation of these Terms.

10. TERMINATION

10.1. By Customer: May terminate at any time through account settings or written notice.
10.2. By Provider: May terminate for breach of these Terms with 30 days’ notice (7 days for payment issues or AUP violations).
10.3. Effect of Termination: All rights and licenses terminate immediately. Customer must cease all use of the Service.

11. SERVICE SPECIFIC PROVISIONS

11.1 Lynea Pulse Specific:
a) Voicemail processing limited to 1000 minutes/month on base plan
b) Delivery limited to 500 SMS/WhatsApp messages/month on base plan
11.2 Lynea Smart Specific:
a) Appointment management limited to 500 bookings/month on base plan
b) Payment processing subject to Stripe/PayPal terms
c) 24/7 coverage excludes scheduled maintenance periods
11.3 Lynea Pro Specific:
a) Includes Xcally’s terms of service (available upon request)
b. Maximum of 20 agent seats on base plan
c. Outbound campaigns subject to local telemarketing regulations
11.4 Lynea Enterprise Specific:
a) Custom SLA available as add-on
b) Advanced integrations subject to separate Statement of Work
c) Includes terms from all technology partners (Gladia, Amazon Polly, Krisp, Audiocodes)

12. GENERAL PROVISIONS

12.1. Modifications: Provider may modify these Terms with 30 days’ notice. Continued use constitutes acceptance.
12.2. Governing Law: These Terms are governed by the laws of England and Wales.
12.3. Dispute Resolution: Parties agree to negotiate in good faith for 30 days before pursuing legal action.
12.4. Assignment: Customer may not assign these Terms without Provider’s written consent.
12.5. Severability: If any provision is found invalid, the remainder of the Terms remains in effect.
12.6. Entire Agreement: These Terms constitute the entire agreement between parties regarding the Service.

13. CONTACT INFORMATION

For questions about these Terms or the Service:

HyperITech Ltd
152 Ward End Park Road Birmingham B8 2XA, United Kingdom​
Email: Iinfo@hyperitech.com
Phone: + 33 6 58 04 80 65

Schedule A: Data Processing Addendum

[Separate GDPR-compliant DPA to be attached]

Schedule B: Technology Partner Terms

[Summary of key terms from Xcally, Gladia, Amazon Polly, Krisp, Audiocodes]